- Where money comes back from Aliexpress
- Paid from a mobile through Qiwi
- We paid in cash through Yandex
- Paid in cash in the cabin communication
- What to do if the money is sent and the bank card is not valid
- How long is the money back
- Is it possible to track the refund process
- Money from Aliexpress did not come
- Finally
In comments on hvastik.com often ask a question about the following content:
I received a defective item. I opened the dispute, the seller approved it. And the money did not come. What to do?
The question may have different variations, but the essence is the same - the money should return, but they are not. Let's try to figure it out.
Where money comes back from Aliexpress
I want to remind you that money is always returned in the same way that you paid for your order. That is, if you paid from the card, then the money will return to the card. If you paid Webmoney, then on Webmoney. If you made a payment using a mobile phone, the money will be returned to him. But there are nuances.
Paid from a mobile through Qiwi
For example, if you paid for an order using a mobile phone through Qiwi, then the money will not be returned to your phone in a Qiwi wallet. Even if you didn't specifically start this wallet. The wallet is created automatically when you pay, its number is the phone number from which you paid. To access this wallet you need to go to the Qiwi website, enter your mobile number and click "Forgot your password." The password will come in the SMS and you can enter the wallet.
We paid in cash through Yandex
Now the order can be paid in cash through Yandex Money. Refunds for such payments also fall into the wallet. This time in the Yandex Money wallet. I hope you understand that no one will bring you cash for a refund.
Paid in cash in the cabin communication
If you paid for the order in cash at the offices of the communication salons, the money will be returned to the account of the mobile phone specified when placing the order for Aliexpress.
What to do if the money is sent and the bank card is not valid
Delivery time with Aliexpress can be quite long. Dispute can also take a lot of time. Therefore, the situation when money is sent by Aliexpress to an expired card is not rare.
As a rule, a bank card is tied to a card account. The return goes to the bank. If the card to which the payment arrived is expired, the following may occur:
- The money will go to a special account and will expect manual distribution. That is, you call the bank, explain the situation, and the money will be found. You will be credited to the new card.
- In some banks, if the owner of an expired card remains a bank customer and the card is reissued, everything happens automatically. Call the bank and ask what actions are required from you.
In a word, if the card is expired, then you should call the organization that issued the card and ask what to do in your situation.
And try not to pay with a card that has a shelf life of less than six months.
How long is the money back
. Money returned within 10 days after the order is closed. Usually much faster. But not always the bank or the payment system credits this money instantly. In the past, many customers complained that Qiwi returns were delayed by weeks. Recently, such problems have not been heard.
In our experience, money is returned to Webmoney almost instantly after the reimbursement schedule appears. That is very fast. When making payments on the card, if on a ruble card, then 1-2 business banking days, again after the appearance of the refund schedule.
Is it possible to track the refund process
Yes. Go to your order on Aliexpress. Click the Financial Information tab, at the bottom there will be a Refund column.
If the payment went to you, you will see such a schedule.
It just displays the payment process by dates.
ATTENTION !
Before we say that I won the dispute, and the money never came, MANDATORY find and check this schedule. If there is no graphics, then no one sent you any money, and the dispute most likely did not win. If the date specified in paragraph Refund is not completed, then you need to wait.
Money from Aliexpress did not come
Only if there is a refund schedule and more than 10 days have passed since the last date specified in Refund completed , and there is no money in the statement on your card (or on a mobile phone account, your payment system wallet), then we can say that you have the situation in the title of this article. Before coming to the comments on hvastik.com or sobbing on the forums how the seller deceived you, check the availability of the schedule, the date and look at the money in the statement.
If there is a schedule, the dates are long gone, and the statement is empty. First of all, write in support of Aliexpress. According to the latest reviews, it’s not a bad thing to turn in support of Alipay (all payments on Aliexpress pass through them). And ask where your money is. If you confirm that the money is long gone, then you will need to contact the bank or in support of the payment system.
Finally
In conclusion, I once again emphasize that in disputes won the money is returned not by the seller, but by Aliexpress. If the Chinese seller and the dollar can hang himself, then Aliexpress spoil the reputation of deceiving you it makes no sense. Therefore, if you won a dispute, then the money will be returned to you for sure. There is nothing to worry about. But this does not mean that you need to let everything take its course. Especially in non-card payment situations. Mobile payment, cash - these situations are monitored especially carefully.
Be sure to read our article about Conducting dispute on Aliexpress . Section on refandam on.
What to do?